Fusion Coaching

Welcome to Fusion Coaching

We believe businesses succeed when they are willing to tackle the difficult issues they often avoid.

Our services equip leaders, teams, and entire organisations with the skills and confidence to embrace constructive conflict - using dialogue to uncover and execute the best solutions to their internal and external challenges - to achieve positive change and sustainable high performance.

We don’t 'fix' people: we optimise the human systems that drive modern businesses, and we do it with genuine commitment to our clients’ long-term success and fulfilment.

For leaders who need to:

Turn strategic intent into consistent action across the business.
Remove internal bottlenecks and silos that slow decision-making and execution.
Free senior leaders from firefighting so they can focus on strategic priorities, stakeholder management, and future positioning of the business.

Driving organisational change isn’t easy. Leaders often face resistance from managers struggling to translate strategy into action and employees feeling uncertain. Without clear alignment and buy-in, even the best-planned transformations can stall, leading to wasted time and money.

We help leaders dismantle cross-departmental silos and create the cultural cohesion needed for lasting change. Whether your goal is integrating newly acquired businesses or teams, modernising ways of working, or adopting new technology, we provide the strategic support to align leaders and engage employees at all levels to drive real transformation.

We diagnose the cultural and operational challenges facing your organisation and then use leadership workshops, cross-team dialogue sessions, and targeted coaching to help leaders communicate a clear vision, address tensions and frustrations, and create a sense of shared purpose and positivity. We also equip managers with the skills and confidence to lead through change, ensuring transformation is embraced and driven throughout the organisation.

The result is a more adaptable and high-performing organisation: employees feel empowered, managers lead with confidence, and leaders see real, lasting change.

For leaders who need to:

Build teams that take ownership, collaborate effectively and solve problems together to deliver results.
Improve alignment, clarify accountability and strengthen communication so work happens faster with fewer escalations.
Create the conditions for open, constructive dialogue, enabling teams to address challenges early rather than avoid them.

In our complex, always-on world, even the most talented teams can struggle. Misalignment of priorities, ineffective communication, and unclear roles and responsibility often stand in the way of success. Without intervention, these challenges can lead to frustration, disengagement, and less time for leaders to lead.

Our High Performing Teams Programme equips teams with the mindset, behaviours, and structures essential for breaking through these barriers and achieving high performance. We integrate the 6 Team Conditions, which provide the structural basis for team success, with the development of emotional and systems intelligence, which enables teams to navigate complex relationships and wider organisational dynamics.

We use the Team Diagnostic Survey and interviews to understand the team’s unique strengths and challenges. Through a tailored programme of team workshops and leadership coaching, we help teams build trust and develop practical ways to work together more effectively.

For leaders, this means high-performing teams that take ownership, deliver results, and solve challenges with fewer escalations. For organisations, it means an evidence-based, scalable approach to leadership and team development that drives measurable results.

For leaders who need to:

Clarify direction and lead with greater confidence, particularly in complex and high-pressure environments.
Strengthen prioritisation, influence and delegation so leadership effort translates into real impact rather than personal overload.
Build self-awareness, resilience and sound judgement in order to perform at their best and contribute to a positive, high-performing culture.

Leaders and high-potential talent are expected to inspire teams, drive strategy, and navigate complex challenges, often with limited guidance. Without the right support, even the most capable individuals can struggle with prioritisation, delegation, and influence, leading to unfulfilled potential.

Our leadership coaching programmes help leaders and key individuals develop the clarity, confidence, and skills to perform at their peak. Whether you’re a seasoned executive refining your approach or an emerging leader stepping into greater responsibility, our coaching helps you get there.

We help each individual develop a deep understanding of their strengths, challenges, and goals. Through our warm and supportive coaching approach, we provide the motivation, guidance, and accountability necessary for lasting personal development. Our approach helps leaders manage pressure, make better decisions, and contribute to a positive, productive culture. For organisations, this means more capable, engaged, and adaptable leaders who drive business results.

Wherever you are in your leadership journey, we provide the expert coaching to unlock your full potential.

Transforming Acquisitions

For leaders of businesses growing through acquisition who need to:

Minimise friction, conflict and uncertainty, enabling the merged business to embed effective ways of working and deliver the expected value from the deal.
Align leadership teams, engage employees and retain key talent so performance does not dip post-transaction.

Post-acquisition integration is where deal value is won or lost. We help investors and leaders accelerate integration, protect revenue drivers, and deliver the returns you expect by aligning cultures, improving collaboration, and enhancing operational efficiency.

Challenges often arise post-acquisition, from senior management conflict or inaction to low staff morale and disengagement. Without a clear people integration strategy, performance can dip, key talent and revenue generators may leave, and the full value of the investment goes unrealised.

We work with you pre- or post-deal to predict or diagnose integration challenges and identify success factors. Through executive team development, leadership coaching, cultural alignment workshops, and targeted coaching, we help merged businesses bridge differences, engage employees, and embed effective ways of working together. We also equip leaders with the skills to communicate effectively and lead change, ensuring smoother transitions and stronger performance.

For investors, this means protecting and enhancing the value of their acquisition. For leaders, it means reduced friction, improved engagement, and a business set up to succeed.

Assessing Culture

Transforming Acquisitions

For leaders (especially in the UK financial services sector) who need to:

Identify gaps between the desired culture and the experience of staff and customers, mitigating commercial, conduct and compliance risks.
Equip middle managers to model and reinforce desired behaviours.

As a Senior Manager in the UK financial services sector, you’re responsible for ensuring the firm's culture aligns with the FCA’s Consumer Duty, which mandates prioritising customer interests and delivering good outcomes.

There’s often a disconnect between the “tone from the top” – the culture leaders aspire to create – and the reality experienced by staff and customers. This misalignment can lead to unforeseen conduct risks and regulatory scrutiny.

Our “Tone from the Middle” assessment service addresses these challenges. We use team coaching approaches to explore staff experiences and uncover insights into your firm's culture, focusing on areas such as customer focus, the ability to speak up, inclusion, and the link between reward and conduct. We provide you with a clear view of any cultural gaps that could pose compliance or conduct risks so you can proactively mitigate risk, ensure adherence to the Consumer Duty, and foster a culture that truly places customers at the heart of the business. Contact us today to illuminate your firm's culture and take control of your risks.

Although this service was developed in financial services, our approach works equally well in other industry.

Defining Culture

Clarifying Direction

For leaders who need to:

Create a shared cultural foundation that supports accountability, collaboration and the development of high-performing teams.
Bring desired organisational values to life with clear behaviours that guide everyday decisions and ways of working.

An organisation’s culture shapes everything, from how clients are treated to the way projects are delivered. They are a key determinant of employee engagement and business performance. Too often, values exist only as words on a wall or screensaver, disconnected from how people actually work. Without consistently lived behaviours, organisations risk misalignment between the way people act and the organisation’s goals, leading to underperformance and employee disengagement.

We help leaders create the culture they truly desire. By bringing leaders and staff together in engaging workshops, we breathe life into your organisational values. We surface how the values are currently being lived, identify which are strong and which require improvement, and help define the actions needed to move the business closer to the culture you aspire to. Need help identifying your values? We do that too.

Clarifying Direction

For leaders who need to:

Align their leadership team around a clear vision and strategy to guide the organisation effectively.
Bring underlying tensions and differing perspectives into the team’s dialogue so plans are realistic, agreed, and actionable.

In the fast pace of day-to-day operations, leadership teams rarely get the chance to pause, think strategically, and ensure the business is positioned to succeed in its future environment. Strategy offsites provide an opportunity to refocus before moving forward with more clarity and purpose. Without the right structure, these events can devolve into talking shops with limited impact, resulting in less focus, a longer list of priorities, or actions that never materialise.

We design and facilitate high impact offsites that generate clear outcomes. Whether you need to agree the next three-year plan or tackle a key business challenge, we create an engaging event designed to help you meet your goals Our approach helps teams surface and address the underlying tensions or reservations that often derail plans later down the line, enabling clear decisions and actionable next steps, whilst also enhancing the team’s idea generation and problem-solving capabilities. Leaders and teams leave with stronger alignment and the commitment to move forward. Let’s make your next offsite one that delivers real impact and action.

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Corporate culture plays a crucial role in the success of transforming organisations, as it directly impacts the development of high performing teams. Understanding how to measure this culture is essential for effective leadership coaching, ensuring that leaders can foster an environment where teams thrive.

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Starting Out: Demonstrating to employers that you possess the right attitude is essential for building high performing teams. Engaging in leadership coaching can enhance your skills and show your commitment to transforming organisations effectively.

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Rachel - Executive Coach

Rachel is an executive coach who helps professionals unlock their full potential, reignite their passion, and achieve meaningful career success. She has worked with individuals across industries – from financial services to manufacturing to retail – guiding them towards greater clarity, confidence, and renewed motivation. Whether it's clarifying direction, improving productivity, managing work-life balance, or implementing transformative change within high performing teams, Rachel provides the structured support needed to drive progress. She helps clients recognize their true potential, giving them the confidence to step beyond their comfort zones and achieve more than they thought possible. Rachel’s coaching style is defined by deep listening, empathy, and a commitment to real, lasting change. She acknowledges that career success is deeply intertwined with overall well-being and adopts a holistic approach to ensure her clients achieve both. While she meets individuals where they are, she also holds them accountable – challenging them to push beyond perceived limits and take decisive action. As an ILM Level 5 coach, Rachel empowers professionals to break through barriers, embrace their strengths, and create careers that align with their ambitions and values, ultimately transforming organisations for the better.

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Duncan - Team Coach

Rachel - Executive Coach

Duncan is a team coach dedicated to helping organisations unlock their teams' potential and build more cohesive and productive workplaces. He helps leadership teams to navigate complex challenges, strengthen relationships, and drive meaningful change. His expertise includes transforming organisations through the integration of newly acquired businesses, enhancing cross-team collaboration, and fostering positive workplace cultures. Before launching Fusion Coaching, Duncan spent over 20 years in financial services, holding senior leadership roles at Deloitte, Sanlam UK and Lloyds Banking Group. At Deloitte, he managed large-scale transformation projects for international financial institutions. As Risk & Compliance Director at Sanlam UK, he advised the board, led regulatory change projects, and built a high-performing compliance team. Duncan’s coaching is grounded in his values of compassion, fairness, and impartiality. He creates environments where teams can have honest conversations, surface new ideas and perspectives, and develop practical strategies and solutions. As a trained Organisation & Relationship Systems Coach with a background in law and extensive leadership experience, Duncan understands both the strategic and human aspects of business success.

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“Fusion played a crucial role in facilitating our annual senior management offsite, and our objectives were not only met but also surpassed. Duncan created an environment conducive to insightful, open, and constructive conversations, essential for building high performing teams among the board and senior management. His careful planning and empathetic approach fostered unity and trust, enabling us to collectively agree upon the themes that will shape our upcoming business plan.

Duncan's expertise in leadership coaching guided managers in structuring and presenting these themes to the board over the two days. The presentations sparked thoughtful dialogue, leading to actionable themes for further development. His contribution to transforming organisations during our offsite was invaluable, and we look forward to continued collaboration with him.”

Rebecca Thorpe, CEO, Bovill

I am really fortunate that Rachel has been coaching me for the last 6 months as I have navigated a significant career pivot. Rachel is an excellent coach, adept at leadership coaching, and her warm and engaging manner quickly put me at ease from our first session. High levels of trust were established early on, and through her empathetic listening and incisive questioning, Rachel has helped me to move forward with clarity and purpose. Her effectiveness in identifying vital comments and clues, particularly in linking them back to previous coaching conversations, has been invaluable in transforming my approach and unpicking some current practices. I have gained insights that are essential for building high performing teams. It is my absolute pleasure to wholeheartedly recommend Rachel's coaching, fully and without reservation.

Fusion delivered an organisational coaching programme aimed at enhancing our workplace culture and fostering high performing teams. His work has enabled us to discover new ways to break down siloes, increase collaboration between teams, and reinforce our shared identity. Through leadership coaching, Duncan has helped participants recognize their common values, leading to stronger inter-team relationships. He has also guided us in exploring effective strategies for transforming organisations faced with conflict, which participants have found very useful.

Participants truly valued the openness, honesty, and togetherness that Duncan cultivated within the groups. He encourages everyone to reflect on their role in driving change, rather than believing that challenges are solely someone else's responsibility. As we move forward, participants have felt a renewed sense of unity in our collective journey.

Chris Rodgers, Head of Investment & Risk, Sanlam Investments UK

Release the power of your people

Welcome to Fusion Coaching

what we offer

Transforming Organisations

Transforming Organisations

Transforming Organisations

Transforming Teams

Transforming Organisations

Transforming Organisations

Transforming Leaders

Transforming Leaders

Transforming Leaders

Other Services

Transforming Leaders

Transforming Leaders

Transforming Organisations

Transforming Teams

Transforming Leaders

Other Services

Transforming Acquisitions

Transforming Acquisitions

Transforming Acquisitions

Assessing Culture

Transforming Acquisitions

Transforming Acquisitions

Defining Culture

Clarifying Direction

Clarifying Direction

Clarifying Direction

Clarifying Direction

Clarifying Direction

Contact Us

Want to see real change in your organisation? Let’s talk.

Fusion Coaching

Drop us a line!

Brochures

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Meet the team

Rachel - Executive Coach

Rachel - Executive Coach

Rachel - Executive Coach

Duncan - Team Coach

Rachel - Executive Coach

Rachel - Executive Coach

Testimonials

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